The Siopaella Promise
We feel passionately about Authenticity at Siopaella and guarantee that all of our merchandise is 100% authentic.
We are committed to providing the industry’s highest levels of trust and staff in-house professionals to ensure every item sold is 100% authentic and in beautiful preloved condition.
All items are put through a multi-point, brand-specific authentication process by our Head Authenticator, Ella de Guzman, who has received specific training in the U.S. We inspect all goods for appropriate brand markings, date codes, serial tags and hologram stickers. Everything passes through our strict authenticity tests before it is curated into daily sales both in-store and online.
Siopaella's authentication process is in-house and independent. Brands identified are not involved in the authentication of the products being sold, and none of the brands sold assumes any responsibility for any products purchased from or through the website. Brands sold on Siopaella are not partnered or affiliated with Siopaella in any manner. However, Siopaella fully cooperates with brands seeking to track down the source of counterfeit items, which includes revealing the contact information of consignors submitting counterfeit goods.
NOTE: Siopaella does not accept fake or counterfeit merchandise of any kind. If we suspect that a submitted item is not authentic, we will contact the consignor for proof of purchase. Counterfeit items discovered may be destroyed and not returned to the consignor.