AUTHENTICATED PRE-OWNED LUXURY

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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: 089 617 0937

OPENING HOURS

Tuesday-Saturday: 11:00am - 6:00 pm

Send us an email

SHIPPING

Free delivery on all orders of €200 or more of eligible items.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased online within 14 days of the delivery date.

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Condition Guide

  • Here at Siopaella we offer a full disclosure policy and have a hierarchy of standards in place when listing each item for sale. We accurately describe each item and its condition individually and with a fine tooth comb. The pictures shown are of the actual item that is listed. If you require more information do not hesitate to contact us and a member of our team will be happy to help.


    • Standards of Condition

  • Pristine: Brand new never used. Items show no signs of being worn and tags are attached
  • Excellent: Tags are not attached but Items are in perfect condition. Items show only faint signs of gentle wear, such as light scuffs to surface
  • Very Good: Light to moderate visible signs of use. Items may have slightly worn corners, minor scuffs or tarnishing to hardware, lightening to fabric, or small stains and snags. Shoes may have scuffing to soles
  • Good: Items show more prominent wear such as noticeable discoloration, stains and snags to fabric. May have worn corners and handles, tarnishing to hardware and creasing to leather. Pen or make up marks may be visible in the interior of the bag
  • Fair: Very prominent wear, may have holes on corners, severe scuffs, piping of bag showing and pen marks to exterior. Interior may have pen or make up marks
  • *Please note: Not all of our items come with original tags, dust bags, authenticity cards, care cards and boxes. These will be mentioned in the item description when applicable

Shipping

  • In-store collection also available - simply select "instore pickup" at checkout
  • We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations
  • We offer next day delivery within the Republic of Ireland (Monday to Friday) - International deliveries will usually take between 3-10 business days
  • Please see the FAQs for further details on shipping methods, costs and delivery times

Returns And Exchanges

  • Siopaella will offer clients not entirely happy with their purchase, a refund with 14 days of purchase - terms & conditions apply
  • Please visit our Orders & Returns section for more info

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