We ship nationwide (within the Republic of Ireland) with An Post couriers for a flat rate of €5.99. Please note that items valued at over €300 may incur a higher shipping rate for insurance purposes, please enquire for details. We offer free shipping for any orders over €250. We ship from Monday to Friday and your item will be sent on the day of purchase or the next working day, depending on the time of your purchase. Bear in mind that someone will need to be present at the delivery address to sign for the item. For any international orders, shipping will vary depending on where you live. Customs may impose fees and/or taxes on your purchase prior to delivery. To find out about customs fees, please contact your country’s local customs office. We are not responsible for any customs fees or taxes, and they are not included in our shipping fees. International shipping fees vary, depending on weight at destination. Please note that unfortunately, we cannot refund shipping costs. For more details on our returns policy click see below.
On-line Purchases
E-mails with questions regarding authenticity, condition, design, etc. must be made before purchasing items online.
Siopaella will offer clients not entirely happy with their purchase a refund, minus shipping charges.
Please note that shipping charges will be deducted from the refund, even if they were not initially charged for during the purchase. For example, if you ordered an item for €299 and received free shipping, your refund would be €293.01 after shipping charges of €5.99 were deducted. If you ordered a high value item which required extra insurance & processing charges (for example a €1,995.00 handbag which required extra insurance of €25 when being shipped), you would receive a refund of €1,970.00.
All the above is provided that all the following conditions are met:
-Siopaella was notified of the intent to return the item in writing via Facebook private message or via email to info@siopaella.com within 24 hours of receiving the item
-the item is returned to Siopaella, 8a Crow Street, Temple Bar, Dublin 2, within 14 days of purchase (note that Siopaella is not responsible for return shipping charges)
-the returned item is unworn / unused -the returned item has its original tags attached
-the returned item is in the original condition when it was purchased/shipped
-the returned item has the original receipt included with the return
-the returned item does not have cigarette smoke or perfume odor / cooking smells
Please note that it is up to the customer to pay for any return shipping costs. If a returned item is misplaced in the post, it is up to the customer to investigate the matter with the postal or courier service that they have used. We are sorry, but we do not offer refunds on shipping.
Please also note that once an items has been returned your refund can take up to 10 business days to be processed - this is in accordance with our Payment Gateway partners and is beyond Siopaella's control.
International orders outside the European Union are FINAL - goods cannot be returned or exchanged.
In-Store Purchases and In-store customer pickups
All in-store sales are FINAL so please ensure you are completely satisfied with your choice BEFORE purchasing/leaving the store. Where in-store customer pickups from online sales are arranged, please bear the following into account before purchasing:
- in-store pickups must be collected within 48 hours of purchase
- when calling to pickup your purchase, please ensure you are completely satisfied with your choice before leaving the store as sales are FINAL once you have left the store
- if a 3rd party is appointed by the purchaser to pickup on-line purchases in-store, this will be classed as a FINAL sale once said 3rd party leaves the store.
We accept Visa, Mastercard and Debit/Credit cards
We offer next day delivery within the Republic of Ireland (Monday to Friday) - International deliveries will usually take between 3-10 business days
We are SSL Cert secured so your personal information is always safe.
Your item(s) are wrapped and prepared for shipping. If your order has been placed before 1pm your items will be dispatched that day, orders after 1pm will be dispatched the following day. You can check on the status of your account by creating an account when purchasing.
You will receive an invoice to your e-mail shortly after completing your order