What is your returns policy?
On-line Purchases
E-mails with questions regarding authenticity, condition, design, etc. must be made before purchasing items online.
Siopaella will offer clients (within the European Union) not entirely happy with their purchase a refund, minus shipping & handling charges. Unfortunately, clients based outside the European Union are not eligible for refunds.
Please note that shipping & handling charges (even if they were not initially charged during the purchase), including credit card processing fees will be deducted from the refund, card processing fees vary according to the card used. For example, €15 shipping charges will be deducted from your refund - additionally if there were card processing fees of 1.7% + 0.25 cent per transaction -- €20.40 (being 0.17% of €1,000) + 0.25 (transaction fee) + VAT of €4.86 (being 23.5% of €20.65) will also be deducted form your refund.
If you ordered a high value item which required extra insurance & processing charges (for example a €5000 handbag which required extra insurance of €50 when being shipped) you would receive a refund of €4750
*For items ordered before Christmas and eligible for return per the below conditions, please note that we will be closed from December 25th through January 2nd. Siopaella request that such items to be returned are not sent until January 2nd/3rd.
All the above is provided that all the following conditions are met:
-Siopaella was notified of the intent to return the item in writing via WhatsApp (089 6170937) Facebook/Instagram private message or via email to info@siopaella.com within 24 hours of receiving the item
-the item is returned to Siopaella (30 Wicklow Street, Dublin 2) within 14 days of purchase (note that Siopaella is not responsible for return shipping charges)
-the returned item is unworn / unused and the returned item has its original tags attached
-the returned item is in the original condition when it was purchased/shipped
-the returned item has the original receipt included with the return
-the returned item does not have cigarette smoke or perfume odour / cooking smells
Please note that it is up to the customer to pay for any return shipping costs. If a returned item is misplaced in the post, it is up to the customer to investigate the matter with the postal or courier service that they have used. We are sorry, but we do not offer refunds on shipping.
Please also note that once an items has been returned your refund can take up to 10 business days to be processed - this is in accordance with our Payment Gateway partners and is beyond Siopaella's control.
PLEASE NOTE - Online orders collected in-store are classed as FINAL Sale - please ensure you are completely satisfied with your choice BEFORE leaving the store - this does not affect your statutory rights
International orders outside the European Union are FINAL - goods cannot be returned or exchanged.
In-Store Purchases
All in-store sales are FINAL so please ensure you are completely satisfied with your choice BEFOREpurchasing/leaving the store.
Which payment methods are accepted in the Online Shop?
We accept Visa, American Express, Mastercard Debit/Credit cards & PayPal - sorry we do not currently accept Revolut.
How long will delivery take?
We offer next day delivery within the Republic of Ireland (Monday to Friday) - International deliveries will usually take between 3-10 business days
How secure is shopping in the Online Shop? Is my data protected?
We are SSL Cert secured so your personal information is always safe.
What exactly happens after ordering?
Your item(s) are wrapped and prepared for shipping. If your order has been placed before 12pm your items will be dispatched that day, orders after 12pm will be dispatched the following day. You can check on the status of your account by creating an account when purchasing.
Do I receive an invoice for my order?
You will receive an invoice to your e-mail shortly after completing your order
